A Hermès courier takes a picture of a dog ‘accepting’ a package as proof of delivery

Online shoppers can spend hours checking their trackers, staring out the window, and watching their courier come closer to their house. However, one man was left puzzled after his tracking status changed to ‘delivered’, despite not taking the order.

Instead of logging into Evri’s app, officially Hermès, and seeing a photo of the package outside his front door, he was shocked to see a photo of his four-legged friend, mirror reports.

Paul Conway, 61, bought sunglasses online but was beaten at the door by his Labrador, Mazie, who was pictured peeking through the door and staring happily at the package .

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The married father-of-one said: “It looks like they’re delivering it to my dog. I thought it was quite funny because all you can see is the dog looking at the package in the hand of the child. courier.”

Paul, who lives with his wife Jane, welcomed eight-year-old Mazie into their home when she was just a tiny puppy. He explained that she was not skilled enough to unlock the door herself, Paul added: “The courier knocked on the door and my wife opened it to receive the package. But she was still behind the door. door, so they just took a picture of our dog.”

The Hermes Group changed its name to Evri in March this year in the hope of gaining a better reputation as one of Britain’s best-known delivery services. The company, owned by GmbH, has been criticized by customers for poor service, missing deliveries, damaging customer orders and leaving packages in wheelie bins.

Mazie peeks her head out the door to ‘collect’ her owner’s online order

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Speaking of the change, Martin Lewis said on Twitter: “Interesting to see that Hermès (which came second in our survey of 17 delivery companies) is rebranding itself as Evri

“Let’s hope it’s because she thinks she can be a better company and is actually doing a better job, and therefore wants to put an end to her past reputation.”

As part of the rebranding, Evri has introduced maternity and paternity leave rights for its freelance plus (SE+) couriers – and couriers should now also benefit from legitimate pension schemes. CEO Martijn de Lange said: “When we announced our SE+ model in 2019, we made a commitment to continue to grow our support for our independent couriers and we are proud to have been true to this and to be to lead the industry once again.

“Our couriers enjoy guaranteed rates of pay, paid holidays and now a pension, but have also been able to retain the flexibility that so many people cherish, adjusting to their deliveries alongside their other, often family, commitments.

“This name change follows a significant investment and two years of dramatic growth that has led our entire business to go through a major transformation program. It’s more than just a name change – it’s is a statement of intent of our commitment to leading the way in creating responsible delivery experiences for ‘Evri one’, ‘Evri where’.

“It heralds a new culture and an even better way of doing things in an ever-changing world, building on our achievements and successes.”


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